Franchise Reports Terms and Definitions

Below, you’ll find definitions of terms that may be useful when using Franchise Reports.

Total Orders - The consolidated number of sales made during a period using all channels integrated at one location.

Gross Sales - Overall product sales in a period, including modifiers. This amount is not adjusted for refunds or discounts, and doesn’t include taxes and tips collected on a sale. Gross sales exclude the sale of a physical gift cards, but include the sale of products tendered with your gift cards.

Gross Sales = Net Sales + Discount + Returns.

Net Sales - Gross sales amount minus discounts and refunds. Net sales describe the overall product sales in a period, after the deduction of refunds and discounts. Net sales don’t reflect the sale of Gift Cards.

Total Taxes - Sales tax amounts applied at the time of sale. Tax is calculated on a per-transaction basis.

Total Tips - Gratuity added to the transaction by your customers. This excludes cash tips because they’re not recorded as part of your sale.

Total Sales - Total amount collected from the customer. Total collected includes net product sales in a certain period, tax and tip from your aggregated sales channels.

Total Sales = Net Sales + Tips + Taxes